Welcome to Lapid Rides ("the App"), a ride-sharing and delivery platform operating in Zambia. By registering and using this App — whether as a driver or a passenger — you agree to be bound by these Terms of Service ("Terms").

These Terms constitute a legally binding agreement between you and Lapid Rides ("Lapid", "we", "our", "us"). If you do not agree, please do not use the App.

To use Lapid Rides, you must:

• Be at least 18 years of age.
• Drivers: Hold a valid Zambian driver's licence appropriate for your vehicle category.
• Drivers: Own or have lawful possession of a roadworthy, insured vehicle.
• Drivers: Pass Lapid's document and background verification process.
• Provide accurate, current, and complete registration information.

As a Lapid Rides driver, you agree to:

• Maintain your vehicle in a safe, clean, and roadworthy condition at all times.
• Comply with all applicable Zambian traffic laws, the Road Traffic Act, and local authority regulations.
• Treat all passengers and delivery customers with professionalism and respect.
• Never drive under the influence of alcohol, drugs, or any impairing substance.
• Complete accepted trips and delivery requests promptly and to the best of your ability.
• Not discriminate against any user based on race, gender, disability, religion, or any protected characteristic.
• Maintain the minimum driver rating required by Lapid's quality standards.

Lapid Rides is a technology platform connecting drivers with passengers and customers. You acknowledge that:

• Lapid acts as a technology intermediary, not a transport or delivery operator.
• Drivers are independent contractors, not employees of Lapid Rides.
• Drivers are free to choose their working hours and are not obligated to accept any specific request.
• Excessive cancellations of accepted requests may result in account suspension.
• Lapid may set minimum service standards that drivers must maintain to continue using the platform.

• Fares are calculated by the Lapid platform based on distance, time, demand, and applicable promotions.
• Lapid charges a service fee (commission) communicated through the App, which may be updated from time to time.
• Payments are processed via approved methods including MTN Mobile Money, Airtel Money, Zamtel Kwacha, and bank transfer.
• Earning disputes must be raised with Lapid support within 7 days of the disputed transaction.

Safety is Lapid's highest priority. All users agree to:

• Report any accidents, incidents, or safety concerns to Lapid immediately through the App.
• Not solicit additional payment beyond the fare shown in the App.
• Not record other users without their explicit consent.
• Cooperate fully with Lapid's investigations of complaints or incidents.
• Not engage in fraudulent activity, including fare manipulation or creating fake trips.

Lapid reserves the right to deactivate any account immediately for serious safety violations.

The Lapid Rides App — including its design, features, logos, and content — is the intellectual property of Lapid Rides. You are granted a limited, non-exclusive, non-transferable licence to use the App solely for its intended purposes. You may not copy, modify, distribute, or reverse-engineer any part of the App.

Lapid may suspend or terminate your account for:

• Violation of these Terms.
• Serious safety incidents or verified complaints.
• Fraudulent or deceptive activity.
• Failure to maintain required documents or vehicle standards.
• Extended periods of inactivity.

Any outstanding earnings owed to a terminated driver will be processed within 14 business days.

To the maximum extent permitted by Zambian law, Lapid shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App. Lapid's total liability shall not exceed the earnings or payments processed through the App in the 30 days preceding any claim.

These Terms are governed by the laws of the Republic of Zambia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zambia. Lapid encourages amicable resolution before pursuing legal action.

Lapid may update these Terms from time to time. You will be notified of material changes through the App. Continued use of the App after notification constitutes acceptance of the updated Terms.